For any order under 60 € including VAT, delivery costs are payable by the Customer.
For any order over 60 € including VAT, delivery costs for the Products are free for the Customer.
Delivery costs are calculated prior to validation of the order by the Seller.
In the event of Products being sent to a territory outside the European Union, the prices do not include customs duties or any import duties, which are the sole responsibility of the Customer.
Products are delivered to Metropolitan France by COLISSIMO.
Products are delivered to any other country or to the French overseas departments and territories by DPD.
The Products ordered by the Customer on the Site will be shipped to the Customers within FIVE (5) working days as from the validation of the order by the Seller.
If the ordered Products have not been shipped within a period of THIRTY (30) days after the date of validation of the order (except for orders concerning personalized Products), for any other reason than force majeure, the sale may be cancelled at the written request of the Customer under the conditions provided for in articles L 216-2, L216-3 and L241-4 of the French Code of consumption.
The sums paid by the Customer will then be returned to him at the latest within FOURTEEN (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Deliveries are ensured by the carrier referred to in article 3.2 of the General Terms and Conditions of Sale at the address mentioned by the Customer when ordering. The Customer must ensure that the address communicated at the time of the order is accessible and identifiable by the carrier.
Orders are delivered in mainland France within an indicative period of 5 working days from the date of dispatch.
Orders outside mainland France are delivered within an indicative period of between 5 and 20 working days from the date of dispatch of the order.
All Products sold on the site benefit from the "satisfied or reimbursed" clause, except for special orders to the Seller or products personalised at the request of the Customer.
Products that are unsealed, damaged, soiled or incomplete cannot be returned.
In accordance with the provisions of article L 221-28 of the French Consumer Code, the right of withdrawal does not apply to products that have been unsealed by the Customer, as these cannot be returned for reasons of hygiene and health protection.
In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal from the Seller (except for the excluded products mentioned in article 7.2), without having to give any reason or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging, not unsealed and in perfect condition within FOURTEEN (14) days following notification to the Seller of the Customer's decision to withdraw.
Products returned outside the withdrawal period are subject to exceptional authorisation by the Seller.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed in new condition, accompanied by the purchase invoice.
For any return of a Product, the Customer must write to our customer service department (victoire@leseauxprimordiales) indicating the order number.
In the event of a return, the burden of risk lies with the Customer, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to the Customer.
The cost of returning the Products shall be borne by the Customer.
In the event of a return, only the price of the Product(s) purchased and the delivery costs shall be reimbursed within a period of FOURTEEN (14) days from the date of receipt by the Seller of the Products returned by the Customer in accordance with the conditions set out in this article.
The refund will be made directly to the means of payment used by the Customer.
In the event of payment with a credit note, the return will result in the issue of a new credit note. Credit notes are not refundable.