ARTICLE 1 - SCOPE OF APPLICATION

The present General Conditions of Sale apply, without restriction or reserve, to all sales concluded by the company LES EAUX PRIMORDIALES, a simplified joint stock company with a share capital of 14.285 euros, whose registered office is located at 12 rue de la Paturelle - 62127 TINCQUES, registered in the ARRAS Trade and Companies Register under the number 810 402 305 (hereinafter referred to as "the Seller" or "the PEs") with non-professional buyers (hereinafter referred to indifferently as "the Customer or the Customers"), wishing to acquire the products offered for sale by the Seller (hereinafter referred to as "the Product" or "the Products") on the website www.leseauxprimordiales.com (hereinafter referred to as "the Website").

They specify, in particular, the conditions for placing an order, payment, delivery and guarantee of the Products ordered by the Customers. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the Site, on the page corresponding to each Product. The Seller uses the technical means necessary to display the colours of the items offered on the Site as faithfully as possible. However, as the resolution of computer screens, tablets and smartphones varies from one device to another, the Seller cannot guarantee 100% display of the real colours. Product offers are subject to availability. These General Terms and Conditions of Sale apply to the exclusion of all other conditions. These General Terms and Conditions of Sale are systematically communicated to all Customers prior to the placing of any order and shall prevail, where applicable, over any other version or any other contradictory document. The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them before placing an order on the Site. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force at the date of the order on the Site. Validation of the order by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale. The Products are offered for sale throughout the world, excluding countries subject to import restrictions. In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They shall be borne and are the sole responsibility of the Customer. The Customer proceeding to the importation of one or more Products is required to ensure the conformity of the Product(s) with the rules, in particular sanitary rules, in force.

ARTICLE 2 - PRODUCTS ORDER

Orders for Products are placed on the website, which can be accessed at the following address: www.leseauxprimordiales.com.
In order to be able to place an order for Products, the Customer must first create an account on the Website and fill in all the information required for identification. The sale shall only be considered final after the Seller has sent the Customer (by e-mail) confirmation of acceptance of the order, and after the Seller has collected the full price (including delivery costs, if applicable), which was paid at the time the order was placed. However, the order may be cancelled by the Customer on his customer account no later than 6 hours after it has been placed. In the event of unavailability of a product for which the order has been definitively confirmed, the Seller shall inform the Customer by e-mail. All or part of the order will be cancelled and the Customer will be reimbursed within a maximum of 10 working days on the payment method used. Available items ordered at the same time cannot be cancelled. It is the Customer's responsibility to check the accuracy of the order and to notify the Seller immediately of any error. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

ARTICLE 1 - SCOPE OF APPLICATION

The present General Conditions of Sale apply, without restriction or reserve, to all sales concluded by the company LES EAUX PRIMORDIALES, a simplified joint stock company with a share capital of 14.285 euros, whose registered office is located at 12 rue de la Paturelle - 62127 TINCQUES, registered in the ARRAS Trade and Companies Register under the number 810 402 305 (hereinafter referred to as "the Seller" or "the PEs") to non-professional buyers (hereinafter referred to indifferently as "the Customer or the Customers"), wishing to acquire the products offered for sale by the Seller (hereinafter referred to as "the Product" or "the Products") on the website www.leseauxprimordiales.com (hereinafter referred to as "the Site").

They specify, in particular, the conditions for placing orders, payment, delivery and guarantees for Products ordered by Customers.
The main characteristics of the Products and, in particular, the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the Site, on the page corresponding to each Product.
The Seller uses the technical means necessary to display the colours of the items offered on the Site as accurately as possible. However, as the resolution of computer screens, tablets and smartphones varies from one device to another, the Seller cannot guarantee 100% display of the actual colours.
Product offers are subject to availability of stock.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions.

These General Terms and Conditions of Sale are systematically communicated to all Customers prior to placing any order and shall prevail, where applicable, over any other version or any other contradictory document.
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them prior to ordering on the Site. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force at the date of the order on the Site.
Validation of the order by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale.
The Products are offered for sale throughout the world, excluding countries subject to import restrictions.
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They shall be borne and are the sole responsibility of the Customer.
The Customer proceeding to import one or more Products is required to ensure that the Product(s) comply with the rules, in particular health rules, in force.

ARTICLE 2 - PRODUCTS ORDER

Orders for Products are placed on the website at the following address: www.leseauxprimordiales.com. In order to be able to order Products, the Customer must first create an account on the Site and fill in all the information required for identification.
The sale shall only be considered definitive once the Seller has sent the Customer (by e-mail) confirmation of acceptance of the order and once the Seller has received the full price (including delivery costs, where applicable), which was previously paid when the order was placed.
However, the order may be cancelled by the Customer on his customer account no later than 6 hours after it has been placed.
In the event of the unavailability of a product for which the order has been definitively confirmed, the Seller shall inform the Customer by e-mail. All or part of the order will be cancelled and the Customer will be reimbursed within a maximum of 10 working days on the payment method used. Available items ordered at the same time may not be cancelled.
It is the Customer's responsibility to check the accuracy of the order and to notify the Seller immediately of any error.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.

ARTICLE 3 - FEES

3.1 - Product prices
The Products are sold at the prices in force in the Vendor's catalogue on the day they are ordered.
Prices are expressed in Euros, excluding VAT and including VAT.

3.2 - Product delivery costs - Customs fees
For any order under 60 € including VAT, delivery costs are payable by the Customer.
For any order over 60 € including VAT, delivery costs for the Products are free for the Customer.
Delivery costs are calculated prior to the validation of the order by the Vendor.
In the event of Products being sent to a territory outside the European Union, the prices do not include customs duties or any import duties, which are the sole responsibility of the Customer.
Products are delivered to Metropolitan France by COLISSIMO.
Products are delivered to any other country or to the French overseas departments and territories by DPD.

ARTICLE 4 - METHODS OF PAYMENT

The price is paid in full (including delivery costs for orders under 60 €) when ordering the Products on the Site.
Payment may be made:
_ by bank card (Visa, MasterCard, American Express, other credit cards)
_ by Apple Pay
_ by Paypal
The Seller shall not be obliged to validate the order and deliver the Products ordered by the Customer if the price and, where applicable, the delivery costs, have not been paid in full in advance in accordance with the conditions and above.
Payments made by the Customer shall only be considered final once the amounts due by the Seller have been effectively collected.
Furthermore, and in accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By communicating his bank details at the time of the sale, the Customer authorises the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale shall be immediately cancelled by operation of law and the order cancelled.

ARTICLE 5 - DELIVERY OF PRODUCTS

The Products ordered by the Customer on the Site will be dispatched to the Customers within FIVE (5) working days as from the validation of the order by the Seller.
If the ordered Products were not dispatched within a period of THIRTY (30) days after the date of validation of the order (except for orders relating to personalized Products), for any other cause than the force majeure, the sale could be cancelled with the written request of the Customer under the conditions envisaged in the articles L 216-2, L 216-3 and L241-4 of the French Code of consumption.
The sums paid by the Customer will then be returned to him at the latest within FOURTEEN (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

TERMS OF DELIVERY OF THE PRODUCTS

Delivery is constituted by the transfer to the Customer of physical possession of the Product. Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered at once. Deliveries are made by the carrier referred to in article 3.2 hereof to the address given by the Customer when ordering. The Customer must ensure that the address communicated at the time of the order is accessible and identifiable by the carrier.
Orders are delivered in mainland France within an indicative period of 5 working days from the date of dispatch.
Orders outside mainland France are delivered within an indicative period of between 5 and 20 working days from the date of dispatch of the order. In the event of a specific request from the Customer concerning the packaging or transport conditions of the Products ordered, duly accepted by the Seller, the costs associated with this will be subject to specific additional invoicing, based on an estimate previously accepted by the Customer.

COMPLAINTS ABOUT THE DELIVERY OF THE PRODUCTS

The Customer is obliged to check the conformity of the order upon receipt. The Customer must notify the Seller of any missing or damaged Products within TEN (10) days of the date of delivery of the order.
In accordance with the provisions of Article L 224-65 of the French Consumer Code, the Customer must also notify the carrier responsible for delivering the order of any missing or damaged Products within TEN (10) days of the date of delivery of the order.
The Seller shall reimburse or replace, as soon as possible and at its own expense, the Products delivered for which the Customer has duly proved the defects of conformity or the apparent or hidden defects, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in the article "Seller's Liability - Legal Guarantees" of the present General Terms of Sale.
In the event that the Carrier has declared your package delivered but you dispute this delivery, the Seller may, if necessary, request a written certificate accompanied by a copy of your identity card in order to take any necessary action.

ARTICLE 6 - TRANSFER OF OWNERSHIP OF THE PRODUCTS - TRANSFER OF RISKS OF THE PRODUCTS

6.1 - Transfer of ownership of the Products to the Customer
The transfer of ownership of the Vendor's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

6.Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be realised at the moment when the Customer takes physical possession of the Products, and this in accordance with the provisions of article L 216-4 of the French Consumer Code.
The Products therefore travel at the risk of the Seller.
Exception: When the Customer uses a carrier that he has chosen himself, independent of the Seller, the transfer of risks is carried out at the time the Seller hands over the products ordered by the Customer to the carrier chosen by the Customer.
The Products travel at the Customer's risk.
If the product under the responsibility of the carrier has not been delivered for any other reason related to customs, strikes or damage or any other cause of force majeure as defined by the courts, the sale may be cancelled and the Customer may obtain restitution of his payment to the exclusion of any other compensation or damages. In the case of delivery abroad, the seller cannot be held responsible in the event of non-compliance with the legislation of the country of destination of the packages. It is up to the customer to check with the local authorities the possibilities of importing and using the products available on the site. 

ARTICLE 7 - RETURNS - RIGHT OF WITHDRAWAL

7.1 - Return policy All Products sold on the site benefit from the "satisfied or reimbursed" clause, except for special orders to the Vendor or products personalised at the Customer's request.

Products that have been unsealed, damaged, soiled or incomplete cannot be returned.

7.In accordance with the provisions of article L 221-28 of the French Consumer Code, the right of withdrawal does not apply to products that have been unsealed by the Customer, as these cannot be returned for reasons of hygiene and health protection.

7.3 - Time limit In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal from the Vendor (excluding the excluded products referred to in article 7.2), without having to give any reason or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging, not unsealed and in perfect condition within FOURTEEN (14) days following the notification to the Seller of the Customer's decision to withdraw.
Products returned outside the withdrawal period are subject to exceptional authorisation by the Seller.

7.4 - Terms and conditions for exercising the right of withdrawal The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed in new condition, accompanied by the purchase invoice.
For any return of a Product, the Customer must follow the return procedure available on the Site.
In the event of a return, the burden of risk lies with the Customer, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to the Customer.

7.5 - Return costs - reimbursement Return costs are at the Customer's expense.
In the event of a return, only the price of the Product(s) purchased and the delivery costs are reimbursed within a period of FOURTEEN (14) days from the date of receipt by the Seller of the Products returned by the Customer in accordance with the conditions set out in this article.
The refund will be made directly to the means of payment used by the Customer. In the event of payment with a credit note, the return will result in the issue of a new credit note. Credit notes are not refundable.

ARTICLE 8 - RESPONSIBILITY OF THE SELLER FOR THE PRODUCTS - LEGAL GUARANTEES FOR THE PRODUCTS

8.1 - Legal warranties The Products benefit by right and without additional payment, in accordance with the legal provisions: the legal guarantee of conformity, for the apparently defective, damaged Products, or not corresponding to the order, in accordance with the provisions of article L 217-4 of the Code of consumption of the legal guarantee against the hidden defects resulting from a defect of material, design or manufacture affecting the delivered Products, in accordance with the provisions of article 1641 of the Civil code. Under the conditions and according to the terms set out below and defined in the appendix to these General Terms of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

8.1.1 - Implementation of the legal guarantee of conformity It is recalled that within the framework of the legal guarantee of conformity, the Customer: benefits from a period of TWO (2) years from the delivery of the Product to act against the Seller may choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code is exempted from proving the existence of the Product's lack of conformity during the TWENTY-FOUR (24) months following the delivery of the Product. The Customer may invoke the legal guarantee of non-conformity within TWO (2) years from the delivery of the Product. Without prejudice to the provisions of Article L 217-12 of the French Consumer Code, the Customer undertakes to inform the Seller of the lack of conformity in writing as soon as possible after the discovery of the said defect, so that the latter can take all useful measures. The Customer shall return the defective Products to the Seller in the condition in which they were received, at his own expense. The costs of returning the defective Products will be borne by the Vendor.

8.1.2 - Implementation of the legal warranty against hidden defects It is recalled that within the framework of the warranty against hidden defects, the Customer: benefits from a period of TWO (2) years from the delivery of the Product to take action against the Vendor: may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
The Customer may invoke the legal guarantee against hidden defects within TWO (2) years from the discovery of the defect.
The Customer shall return the defective Products to the Seller in the state in which they were received, at his own expense. The costs of returning the defective Products will then be reimbursed by the Seller.

8.2 Refund or replacement of non-conforming or defective Products The Seller will refund or replace Products deemed to be non-conforming or defective. In the case of delivery, the shipping costs will be refunded on the basis of the invoiced rate and the return costs will be refunded on presentation of the receipts. The refunds of the Products judged not in conformity or affected of a defect will be carried out as soon as possible and at the latest in the THIRTY (30) days following the observation by the Salesman of the defect of conformity or the hidden defect. The refund will be made directly to the means of payment used by the Customer.

8.3 - Exclusions of responsibility The responsibility of the Vendor cannot be engaged in the following cases: In the event of delivery of the Products abroad: non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to check, in the event of misuse of the Products, negligence or lack of maintenance on the part of the Customer, in the event of normal wear and tear of the Products, of an accident or of a case of force majeure. The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

ARTICLE 10 - RELEASE OF LIABILITY

The Seller shall not be held responsible for any damage of any kind, whether material or immaterial or physical, direct or indirect, which may result from improper use of the Product. The Customer must carefully consult the description of each Product before placing an order in order to check its composition and the presence of ingredients that are not suitable for personal use (allergies, etc). The Seller's liability shall in any event be limited to the amount of the sale and shall not be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the Product.

ARTICLE 11 - INTELLECTUAL PROPERTY

The Seller shall remain the owner of all intellectual property rights on the Products, including those made to measure at the Customer's request, where applicable. The Customer is therefore forbidden to reproduce the Products without the express, written and prior authorisation of the Seller, which may be conditional on a financial consideration. Any total or partial reproduction of the Products and/or the LES EAUX PRIMORDIALES brand is strictly forbidden and is likely to constitute an infringement of copyright.

ARTICLE 12 - PROCESSING OF PERSONAL DATA

The personal data collected from the Customer is subject to computer processing carried out by the Seller in accordance with the provisions of EU Regulation 2016/679 of 27 April 2016, amended on 23 May 2018 (known as the General Data Protection Regulation - GDPR). They are recorded in its customer file and are essential for the processing of the order. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations.
They will be kept for as long as necessary for the execution of orders and any applicable guarantees. The data controller is the Seller. Access to personal data will be strictly limited to the employees of the data controller, who are authorised to process them by virtue of their functions. The information collected may be communicated to third parties linked to the company by contract for the execution of subcontracted tasks, without the Customer's authorisation being necessary.

In the context of the execution of their services, third parties have only limited access to the data and are obliged to use them in accordance with the provisions of the applicable legislation on the protection of personal data. Apart from the cases set out above, the Seller shall not sell, rent, transfer or give access to third parties to the data without the Customer's prior consent, unless it is obliged to do so for a legitimate reason.
If the data is transferred outside the EU, the Customer will be informed and the guarantees taken to secure the data (for example, the external service provider's adherence to the "Privacy Shield", adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified.
In accordance with the applicable regulations, the Customer has the right to access, rectify, delete and port his or her personal data, as well as the right to object to the processing of such data for legitimate reasons. These rights may be exercised by contacting the data controller at the following email address: victoire@leseauxprimordiales.com

. In the event of a complaint, the Customer may submit a complaint to the Vendor's personal data protection officer at the Commission Nationale de l'Informatique et des Libertés.

ARTICLE 13 - OPPOSITION TO TELEPHONE SOLICITATION

In accordance with the provisions of Article L 223-2 of the Consumer Code, the Customer has the option of registering on the BLOCTEL anti-solicitation list in order to oppose any future telephone solicitation.

ARTICLE 14 - ANTICIPATION

The present General Terms and Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the Civil Code for all operations involving the sale of Products by the Seller to the Customer.
The Seller and the Customer therefore each waive the right to avail themselves of the provisions of Article 1195 of the Civil Code and the unforeseeable circumstances provided for therein, undertaking to assume their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the conclusion of the sale, even if their execution proves excessively onerous, and to bear all the economic and financial consequences thereof.

ARTICLE 15 - ENFORCEMENT IN KIND

In the event that either Party fails to fulfil its obligations, the Party suffering the default shall have the right to request the compulsory execution in kind of the obligations arising from the present contract.
In accordance with the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this compulsory execution after a simple formal notice, sent to the debtor of the obligation by registered letter, which has remained unsuccessful, unless this proves impossible or if there is a clear disproportion between its cost for the debtor, in good faith, and its interest for the creditor.
By way of express derogation from the provisions of Article 1222 of the Civil Code, in the event of a failure by either Party to fulfil its obligations, the defaulting Party may not itself have the obligation performed by a third party at the expense of the defaulting Party.
The creditor of the obligation may, however, request in court that the defaulting Party advance the sums necessary for such performance. In the event of non-performance of any of the obligations incumbent on the other Party, the Party that has suffered a default may request that the contract be terminated in accordance with the procedures set out in the article "Termination of the contract".

ARTICLE 16 - EXCEPTION OF NON-PERFORMANCE

It is recalled that in application of Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even though it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, i.e., likely to jeopardise the continuation of the contract or fundamentally upset its economic balance.
The suspension of performance shall take effect immediately upon receipt by the defaulting Party of the notice of default sent to it to this effect by the Party suffering the default, indicating the intention to apply the exception of non-performance for as long as the defaulting Party has not remedied the default noted, served by registered letter with acknowledgement of receipt or on any other durable written medium allowing proof of sending. This exception of non-performance may also be used as a preventive measure, in accordance with the provisions of Article 1220 of the Civil Code, if it is clear that one of the Parties will not perform its obligations on the due date and that the consequences of this non-performance are sufficiently serious for the Party that has suffered from the default.
This option is used at the risk of the Party that takes the initiative. The suspension of performance shall take effect immediately upon receipt by the Party presumed to be in default of the notification of the intention to apply the exception of preventive non-performance until the Party presumed to be in default performs the obligation in respect of which a future default is manifest, served by registered letter with acknowledgement of receipt or on any other durable written medium that provides proof of posting.

ARTICLE 17 - FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
The Party noting the event must immediately inform the other Party of its inability to perform its service and justify this to the latter. The suspension of obligations shall in no case be a cause of liability for non-performance of the obligation in question, nor shall it lead to the payment of damages or penalties for delay. The performance of the obligation shall be suspended for the duration of the force majeure if it is temporary and does not exceed a period of THIRTY (30) days.
Consequently, as soon as the cause of the suspension of their mutual obligations disappears, the Parties shall make every effort to resume the normal performance of their contractual obligations as quickly as possible. To this end, the Party prevented shall notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or any extrajudicial act.
If the impediment is definitive or exceeds a duration of SIXTY (60) days, the present contract shall be purely and simply terminated in accordance with the terms defined in the article "Termination for reasons of force majeure".
During this suspension, the Parties agree that the costs generated by the situation shall be shared equally.

ARTICLE 18 - TERMINATION OF THE CONTRACT

18.1 - Termination for non-performance of a sufficiently serious obligation "Force majeure", it is expressly agreed that the Parties may terminate this contract by operation of law, without summons or formality.

18.3 - Termination for failure of a Party to fulfil its obligations - Resolutive clause In the event of failure by either Party to fulfil its obligations under this contract, the contract may be terminated at the discretion of the injured Party. It is expressly understood that this termination for failure of a party to fulfil its obligations will take place as of right THIRTY (30) days after the sending of a formal notice to perform, which has remained, in whole or in part, without effect, notified by registered letter with acknowledgement of receipt. This formal notice must mention the intention to apply this clause.
- Provisions common to cases of termination It is expressly agreed between the Parties that the debtor of an obligation to pay under the terms of this agreement will be validly put in default by the mere fact that the obligation is due, in accordance with the provisions of Article 1344 of the Civil Code.
As the services exchanged between the Parties since the conclusion of the contract and until its termination can only be of use if the contract is fully executed, they shall be fully refunded.
In any event, the injured Party may request the award of damages in court.

ARTICLE 19 - APPLICABLE LAW - LANGUAGE

By express agreement between the parties, these General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law. The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 20 - DISPUTES - RECOURSE TO THE CONSUMER OMBUDSMAN

ALL DISPUTES TO WHICH THE PURCHASE AND SALE OPERATIONS CONCLUDED IN APPLICATION OF THE PRESENT GENERAL CONDITIONS OF SALE COULD GIVE RISE, CONCERNING BOTH THEIR VALIDITY, THEIR INTERPRETATION, THEIR EXECUTION, THEIR TERMINATION, THEIR CONSEQUENCES AND THEIR CONSEQUENCES AND WHICH COULD NOT BE RESOLVED AMICABLY BETWEEN THE SELLER AND THE CUSTOMER, WILL BE SUBMITTED TO THE COMPETENT COURTS OF THE NATIONAL TERRITORY UNDER THE CONDITIONS OF COMMON LAW.

In this respect, it is specified that, in accordance with the provisions of Article R 631-3 of the Consumer Code, the customer may refer the matter to: one of the courts with territorial jurisdiction under the Code of Civil Procedure, the court of the place where he/she lived at the time of the conclusion of the contract, or the court of the place where the harmful event occurred.
In the event of a dispute, an amicable solution will be sought as a matter of priority prior to any legal action. In accordance with Article L.612-1 of the Consumer Code, the consumer, subject to Article L.152-2 of the Consumer Code, has the right to request an amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional. This institution has designated the CNPM MEDIATION CONSOMMATION as a consumer mediation body by means of a membership registered under the number CNPM. To refer a matter to the mediator, the consumer must formulate his request as follows:

ARTICLE 21 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having been informed, prior to the immediate purchase or the placing of the order and the conclusion of the contract, in a clear and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information listed in article L.221-5 of the Consumer Code, and in particular the following informationthe essential characteristics of the Product(s), the price of the Products and related costs (e.g. delivery) in the absence of immediate execution of the contract, the date or period within which the Seller undertakes to deliver the Product, information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context, information relating to the legal and contractual guarantees and their implementation procedures, the possibility of resorting to conventional mediation in the event of a dispute. The fact that a natural person (or legal entity) orders one or more Products implies full acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Product(s) ordered, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

ARTICLE 22 - CUSTOMER SERVICE

Our customer service can be reached: via the "contact us" section of the Site by e-mail: victoire@leseauxprimordiales.com

ARTICLE 23 - SELLER'S CONTACT DETAILS

The Seller's contact details are as follows:
Postal address:
Société LES EAUX PRIMORDIALES S.A
Route du Fond de Pénin, Zone Ecopolis, Bâtiment Relais,
62127 TINCQUES
RCS ARRAS n°810 402 305

E-mail address: victoire@leseauxprimordiales.com

APPENDIX 1 - PROVISIONS RELATING TO LEGAL GUARANTEES OF THE CODE OF CONSUMER AFFAIRS

Article L217-4 of the Code of Consumer Affairs The seller is obliged to deliver a good in conformity with the contract and is responsible for any defects in conformity that may exist at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

ARTICLE L217-5 OF THE CONSUMER CODE

To be in conformity with the contract, the goods must: be fit for the purpose usually expected of similar goods and, where applicable : correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling - have the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter

ARTICLE L217-12 OF THE CONSUMER CODE

An action arising from a lack of conformity shall be barred after two years from the date of delivery of the goods.

ARTICLE L217-16 OF THE CONSUMER CODE

Where the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the duration of the guarantee that remained to run. This period shall run from the date of the buyer's request for intervention or from the time the item in question is made available for repair, if this is later than the request for intervention.

ARTICLE 1641 OF THE CIVIL CODE

The seller is liable for hidden defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

ARTICLE 1648 PARAGRAPH 1 OF THE CIVIL CODE

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

ANNEX 2 - WITHDRAWAL FORM

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.leseauxprimordiales.com, except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Conditions of Sale. To the attention of :

Company LES EAUX PRIMORDIALES S.A
Route du Fond de Pénin,
Ecopolis zone,
Relay Building,
62127 TINCQUES

Order from : ___________________
Order number : _________________
Name of the Client : ______________
Customer address: ___________________
Signature of the Client (only if this form is notified on paper):